baje game's Privacy Policy

Welcome to the baje game platform. This privacy policy explains what information we collect from users of our website and services, the purposes for which that information is used, and how it is kept secure. This policy applies to all baje game services. By using our services, you are considered to have accepted the terms of this policy.

1 Scope and Sources of Information Collection

We collect various types of information when you create an account, make a deposit, withdraw, or use any other service on baje game. The purpose of collecting this information is to improve the quality of our services and ensure the security of your account.

1.1 Information You Provide Directly

Information you provide yourself during registration or while using our services includes:

• Full name and date of birth (for age verification — users under 21 cannot create an account)
• Mobile number and email address
• Password and security-related information
• National ID card or passport information for identity verification
• Payment method details (bKash, Nagad, Rocket, or Upay number)

1.2 Automatically Collected Information

When you use our platform, certain technical information is automatically recorded. This information includes:

• IP address and browser type
• Device type (mobile, tablet, desktop) and operating system
• Time spent on the site and pages visited
• Cookie and local storage data
• Login time and location metadata

1.3 Third-Party Sources

In some cases, information may be obtained from legitimate third-party verification services for identity verification or fraud prevention. This information is used solely for protective purposes.

2 Purposes of Using Your Information

Collected information is used for specific and legitimate purposes. baje game does not process information for any additional or unrelated purposes.

2.1 Account Management and Service Delivery

Information is used to create and maintain your account, process deposits and withdrawals, activate bonuses and promotions, and store your gaming history. The core services cannot be provided without this information.

2.2 Identity and Age Verification

In accordance with our responsible gaming policy, users under 21 are not permitted to create an account on the platform. For this reason, verifying the age and identity of each user is mandatory. This verification process is completed based on the information provided.

2.3 Security and Fraud Prevention

Information is analysed to identify suspicious transactions, prevent the creation of multiple accounts, and block unauthorised access to accounts. All stored data is kept secure using SSL encryption.

2.4 Customer Support

Information provided when seeking support via live chat or email is used solely to resolve your issue. Our support team operates in Bangla and English, seven days a week, twenty-four hours a day.

2.5 Service Improvement and Analytics

Platform performance is analysed to improve the user experience. Personally identifiable information is not used in this analysis — data is aggregated and analysed anonymously.

2.6 Communications and Promotional Messages

With your consent, messages may be sent to your mobile number or email to inform you about bonus updates, new games, or important account information. You can withdraw this consent at any time from your account settings.

3 Cookies and Tracking Technologies

Cookies and similar technologies are used on the baje game website. Cookies are small text files stored in your browser that help recognise you on subsequent visits.

3.1 Types of Cookies

• Essential cookies: Required for login sessions and security — the site cannot function properly without them.
• Functional cookies: Remember your preferred language, gaming preferences, and settings.
• Analytics cookies: Review anonymous usage patterns to help improve our services.
• Marketing cookies: Used to display relevant advertisements only with your consent.

3.2 Cookie Controls

You can delete cookies or configure your browser to stop accepting new cookies at any time through your browser settings. However, disabling essential cookies may prevent you from using some services.

4 Data Sharing and Third Parties

baje game never sells your personal information to third parties. However, in certain limited circumstances, information may be shared with selected partners.

4.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process transactions through these payment services. These services have their own privacy policies, which can be found on their respective platforms.

4.2 Identity Verification Services

Specialist verification services may be used to verify accounts. In such cases, only the minimum necessary information is shared, and no additional data is retained once verification is complete.

4.3 Legal Requirements

We may be required to provide information to comply with a valid direction from a legal authority or a court order. No information beyond what is legally required will be provided in such cases.

4.4 Business Changes

In the event of a change in business ownership or a merger, user information may be transferred to the new authority. Users will be notified in advance of any such change, and the same privacy protections will be maintained.

5 Data Retention Period

User information is retained for as long as the account remains active and services are being used. Even after an account is closed, some information may be retained for a specified period due to legal obligations.

5.1 Financial Records

Details of deposits, withdrawals, and other financial transactions are retained for an extended period as required by law. These records are useful for resolving any disputes.

5.2 Identity Verification Documents

Copies of identity cards or passports submitted during account verification are securely retained even after the account is closed, and may be used for legal purposes at a later date.

5.3 Data Deletion Requests

Users may submit a written request to have information deleted that is not subject to legal retention obligations. Please contact our support team — they will process your request accordingly.

6 Data Security Measures

baje game employs modern technical and administrative measures to protect user data. These measures work to prevent unauthorised access, damage, or data breaches.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmission is fully encrypted
• Passwords are stored using strong hashing algorithms
• Firewalls and intrusion detection systems are kept active
• Automatic alerts are sent for suspicious login attempts
• The database is regularly backed up and stored on secure servers

6.2 Administrative Controls

Only authorised staff can access user information, and their work is closely monitored. All staff are bound by confidentiality agreements and receive regular training on data protection.

6.3 User Responsibilities

Alongside our technical safeguards, users also have some responsibilities. Use a strong password, do not share your login details with anyone, and make sure to log out properly after using your account on a public device.

7 User Rights

As a baje game user, you have several rights regarding your own information. Contact our support team to exercise these rights.

7.1 Right to Access

You have the right to request details of what information we hold about you. Upon request, a copy of the information will be provided within a reasonable time.

7.2 Right to Correction

You have the right to correct any inaccuracies in your stored information. Corrections can be made through your account settings or by contacting the support team.

7.3 Right to Deletion

You have the right to request deletion of information that is not subject to legal retention obligations. Some information, such as financial transaction records or verification documents, may not be immediately deletable for legal reasons.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing communications or non-essential analytics. If you raise such an objection, that use will be stopped without disrupting specific services.

7.5 Right to Withdraw Consent

You may withdraw consent for any data processing carried out on the basis of your consent at any time. Such withdrawal does not affect any prior lawful processing.

8 Protection of Minors' Information

baje game strictly follows a 21+ age policy. Our services are not intended for anyone under 21, and we do not knowingly collect information from minors.

Age verification is mandatory at the time of registration. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the account will be closed. Our responsible gaming guidelines contain further details on this matter.

9 International Data Transfers

In some cases, information may be stored or processed on servers outside Bangladesh for technical service purposes. In such cases, the standard of data protection remains unchanged and all data is covered by the same privacy policy. We ensure that adequate protection measures are in place at the destination of any data transfer.

10 Policy Changes and Updates

baje game reserves the right to change or update this privacy policy as needed. For significant changes, registered users will be notified by email or mobile.

You can see the "Last updated" date at the top of the policy to find out when the most recent change was made. Continuing to use our services after a change is made will be considered acceptance of the updated policy. For the full terms governing the use of our services, please read our Terms and Conditions.

11 Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please reach out through the channels below. Our support team is available in Bangla and English, seven days a week, twenty-four hours a day.

Answers to general questions about exercising your rights can be found on our FAQ page.